Here are our terms and conditions to ensure we provide you with excellent service.


A nonrefundable deposit of 50% is required to confirm all bookings


All our clients have the right to cancel their bookings at any time. To do so, please contact us or select the cancel or reschedule button from the booking confirmation. Please note that cancellation charges will apply as outlined below.



When a booking is cancelled, we have limited ability to sell that booking again, especially if the time to the appointment is short. In accordance with the National Consumer Protection Act, EsoNaturals reserves the right to charge a cancellation charge on cancelled bookings as follows;


  • If a client requests to cancel (or reschedule) a booking with morethan 24 hours till the appointment, the customer will not incur a cancellation charge. The client will be able to cancel or reschedule their booking online.
  • If a client requests to cancel (or reschedule) a booking that is lessthan 24 hours from the time of the appointment, a 100% cancellation fee will be imposed, and no refund will be granted. The client will not be able to cancel or reschedule their booking online.
  • Bookings made within 24 hours may be cancelled or rescheduled at least 4 hours prior to the booking time in order to avoid a 50% cancellation fee.


Messages left after operating hours will be regarded as lodged the morning of the next business day.


In line with Section 17 of the Consumer Protection Act a cancellation fee will not be imposed if the booking is not honoured because of the death or hospitalization of the person for whom the booking was made.


If you arrive late the service provided will be adjusted to fit the time remaining for your slot. This ensures that we are able to honour our next appointment.


If your hair is too tight or becomes undone, we require you to call us within 3 days of your appointment for a redo. If you call 7 days after your appointment you will be charged a refresh fee for the same hairstyle. A different hairstyle will be charged at full price.


We reserve the right, at our sole discretion, to update, change or replace any part of these Terms & Conditions